Why can't I write a report for a child?
Reports can only be written for children who are checked in. Click Check In on the child's row first.
A report type is missing in a room. How do I add it?
Open the room, click Room Settings and tick the report type under Daily reports.
How do I move a child to another room?
Click the pencil icon on the child's row, change the Room and click Save.
A child has left the center. Should I delete them?
Deactivate them instead: click Deactivate in Edit Child Info. You can still find them with the Inactive filter, and their history stays intact.
A parent didn't get their invitation.
Check the address in Parents › Invitations and ask them to look in their spam folder. If the address was wrong, send a new invitation to the correct one.
A parent forgot their password.
Open School › Parents, click the Security icon on their row and choose Send reset password link.
Where did the Staff tab go?
Into HR, along with working hours and leave. See Staff has moved to HR for where each part went. Rooms, children, parents and age groups stayed in School.
Who can see parents' phone numbers and email addresses?
Administrators, and teachers who have Allow teacher to see children family contacts turned on. That switch is now on the staff profile, under Accesses in HR › Staff.
How do I change a room's staff-to-child ratio?
Age groups and their Room ratio are both managed in School › Rooms › Settings — click the pencil icon on the age group. Every room inherits the ratio of its age group, and HR uses it to check room coverage and leave requests.
