Why can't I write a report for a child?
Reports can only be written for children who are checked in. Click Check In on the child's row first.
A report type is missing in a room. How do I add it?
Open the room, click Room Settings and tick the report type under Daily reports.
How do I move a child to another room?
Click the pencil icon on the child's row, change the Room and click Save.
A child has left the center. Should I delete them?
Deactivate them instead: click Deactivate in Edit Child Info. You can still find them with the Inactive Children filter.
A parent didn't get their invitation.
Check the address in Parents › Invitations and ask them to look in their spam folder. If the address was wrong, invite them again with the correct one.
A parent forgot their password.
Open School › Parents, click the Security icon on their row and choose Send reset password link.
Who can see parents' phone numbers and email addresses?
Administrators, and teachers who have Allow teacher to see children family contacts turned on.
